Legal

Return and Refund Policy

Clear eligibility, evidence requirements, and timelines for complaint and refund handling.

Clear return eligibility and claim windows
Evidence requirements for complaints
Refund handling and non-returnable scenarios
Effective: February 21, 2026 Updated: February 21, 2026

Policy Focus

This page is written to give clear operational, legal, and customer-support expectations.

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Use your order number when contacting support for faster issue resolution.

1

Eligible Complaints and Returns

Return requests are reviewed for damaged, defective, incorrect, or materially misrepresented items.

2

Claim Window

Submit complaints within 7 days of delivery confirmation.

  • Include order number and product details.
  • Add photos or supporting evidence where relevant.
  • Use your account order history for faster tracking.
3

Review Process

Support and operations teams review evidence and order records.

  • Additional details can be requested before final determination.
  • Status updates are recorded in order history and admin audit trails.
  • Final outcomes can be approved, partially approved, or rejected.
4

Refund Handling

Approved refunds are processed according to the verified payment context.

  • Refund method may follow the original payment channel when possible.
  • Processing times depend on reconciliation and provider timelines.
  • Communication is sent when a refund is approved or declined.
5

Non-Returnable Cases

Some scenarios do not qualify for return or refund.

  • Customized or personalized items unless faulty.
  • Damage caused by misuse, alteration, or improper handling.
  • Claims submitted outside the allowed window without valid exception.
6

Policy Integrity

False claims or manipulated evidence may result in account restrictions or rejection of future claims.